Monday, March 11, 2013

You must be transparent.

You can’t hide behind your computer and run a successful online business anymore. People need to know that you are a legitimate company and that you can be trusted. Transparency is not only essential for improving customer service; it is quickly becoming the expectation.
Here are five important methods of transparency that will help you gain your customers’ trust – giving you a substantial advantage in your marketplace.

1. Toll Free Phone Number
2. Email with Customer Support Ticketing System
3. Live Chat
4. Physical Address
5. Social Media